Blue Wave Partners with the Hilton Miami Downtown

Challenge:

The Hilton Miami Downtown was in dire need of reliable and high speed internet access for their hotel guests.  As the number one complaint received by the hotel, adequate internet services became a top priority.  Installation was complicated by the layout of a 40-year old hotel with hard, inaccessible ceilings and walls, and a need for an aesthetically pleasing design and an installation that was as unobtrusive as possible to guests, staff and hotel operations.

Solution:

Blue Wave positioned a team at the hotel and worked closely with the hotel’s facilities manager to reduce the overall impact to the hotel’s operations, guests and employees. Through detailed investigation, they identified the most suitable locations for the Telecom Rooms and proper pathways between the floors for the fiber backbone cables.  By utilizing the most effective cable pathways, Blue Wave was able to prevent the use of any surface raceway (plastic ducts used on walls and ceilings to conceal cables when there are no other means of routing).

Working under a tight deadline and around the hotel’s varying occupancy levels, Blue Wave installed over 120 cables on a total of 20 floors. The Hilton now has a fully-functional wiring infrastructure and WiFi system for guest internet access that has significantly reduced the number of internet complaints and has allowed the Hilton to more aggressively market this feature to attract more business and increase occupancy.

“We were very pleased with Blue Wave’s cable work at this Hotel in preparation for our transition to Hilton’s “StayConnected” guest internet support,” said David Hendrix, General Manager of the Hilton Miami Downtown. “[The] work was done professionally, on time and within budget.”

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